mirror of
https://gitlab.federez.net/re2o/re2o
synced 2024-06-30 11:04:38 +00:00
107 lines
3.5 KiB
Python
107 lines
3.5 KiB
Python
from django.db import models
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from django.utils.translation import ugettext_lazy as _
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from django.core.mail import send_mail
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from django.template import loader
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from django.db.models.signals import post_save
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from django.dispatch import receiver
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from re2o.mixins import AclMixin
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from preferences.models import GeneralOption
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import users.models
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from .preferences.models import Preferences
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class Ticket(AclMixin, models.Model):
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"""Model of a ticket"""
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user = models.ForeignKey(
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'users.User',
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on_delete=models.CASCADE,
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related_name="tickets",
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blank=True,
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null=True)
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title = models.CharField(
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max_length=255,
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help_text=_("Title of the ticket"),
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blank=False,
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null=False,)
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description = models.TextField(
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max_length=3000,
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help_text=_("Description of the ticket"),
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blank=False,
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null=False)
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date = models.DateTimeField(auto_now_add=True)
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email = models.EmailField(
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help_text = _("An email address to get back to you"),
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max_length=100,
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null=True)
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solved = models.BooleanField(default=False)
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class Meta:
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permissions = (
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("view_tickets", _("Can view a ticket object")),
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)
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verbose_name = _("Ticket")
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verbose_name_plural = _("Tickets")
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def __str__(self):
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if self.user:
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return "Ticket from {}. Date: {}".format(self.user.surname,self.date)
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else:
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return "Anonymous Ticket. Date: {}".format(self.date)
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def publish_mail(self):
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site_url = GeneralOption.objects.first().main_site_url
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to_addr = Preferences.objects.first().publish_address
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context = {'ticket':self,'site_url':site_url}
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lang = Preferences.objects.first().mail_language
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if(lang == 0):
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obj = 'Nouvelle ouverture de ticket'
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template = loader.get_template('tickets/publication_mail_fr')
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else:
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obj = 'New ticket opened'
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template = loader.get_template('tickets/publication_mail_en')
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send_mail(
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obj,
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template.render(context),
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GeneralOption.get_cached_value('email_from'),
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[to_addr],
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fail_silently = False)
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def can_view(self, user_request, *_args, **_kwargs):
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""" Check that the user has the right to view the ticket
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or that it is the author"""
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if (not user_request.has_perm('tickets.view_ticket') and self.user != user_request):
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return (
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False,
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_("You don't have the right to view other tickets than yours."),
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('tickets.view_ticket',)
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)
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else:
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return True, None, None
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@staticmethod
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def can_view_all(user_request, *_args, **_kwargs):
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""" Check that the user has access to the list of all tickets"""
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can = user_request.has_perm('tickets.view_tickets')
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return(
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can,
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_("You don't have the right to view the list of tickets.") if not can else None,
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('tickets.view_tickets',)
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)
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def can_create(user_request,*_args, **_kwargs):
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""" Authorise all users to open tickets """
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return True, None, None
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@receiver(post_save, sender=Ticket)
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def ticket_post_save(**kwargs):
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""" Send the mail to publish the new ticket """
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if kwargs['created']:
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if Preferences.objects.first().publish_address:
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ticket = kwargs['instance']
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ticket.publish_mail()
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