{% if ticket.user %} {{ ticket.user.get_full_name }} opened a ticket.
Profile: {{site_url}}{% url 'users:profil' ticket.user.id%}

{% else %}  
An anonymous user (not authenticated) opened a ticket 
{% endif %}
Answer to the address: {{{ticket.get_mail}}.

Title: {{ ticket.title | safe }}

Description: {{ ticket.description | safe }}