from django.db import models from django.utils.translation import ugettext_lazy as _ from django.core.mail import send_mail from django.template import Context, loader from django.db.models.signals import post_save from django.dispatch import receiver from re2o.mixins import AclMixin from preferences.models import GeneralOption import users.models class Ticket(AclMixin, models.Model): """Class définissant un ticket""" user = models.ForeignKey( 'users.User', on_delete=models.CASCADE, related_name="tickets", blank=True, null=True) title = models.CharField( max_length=255, help_text=_("Nom du ticket"), blank=False, null=False,) description = models.TextField( max_length=3000, help_text=_("Description du ticket"), blank=False, null=False) date = models.DateTimeField(auto_now_add=True) email = models.EmailField( help_text = _("Une adresse mail pour vous recontacter"), max_length=100, null=True) assigned_staff = models.ForeignKey( 'users.User', on_delete=models.PROTECT, related_name="tickets_assigned", blank=True, null=True) #categories = models.OneToManyFiled('Category') solved = models.BooleanField(default=False) class Meta: verbose_name = _("Ticket") verbose_name_plural = _("Tickets") def __str__(self): return "Ticket de {} date: {}".format(self.user.surname,self.date) def publish_mail(self): to_addr = Preferences.objects.first().publish_address template = loader.get_template('tickets/publication_mail') context = Context({'ticket':self}) send_mail( 'Nouvelle ouverture de ticket', template.render(context), GeneralOption.get_cached_value('email_from'), [to_addr], fail_silently = False) def can_view(self, user_request, *_args, **_kwargs): """Verifie que la personne à le droit pour voir le ticket ou qu'elle est l'auteur du ticket""" if (not user_request.has_perm('tickets.view_ticket') and self.user != user_request): return False, _("You don't have the right to view other Tickets than yours.") else: return True, None @staticmethod def can_view_all(user_request, *_args, **_kwargs): """Vérifie si l'user a acccés à la liste de tous les tickets""" return( user_request.has_perm('tickets.view_tickets'), _("You don't have the right to view the list of tickets.") ) def can_create(user_request,*_args, **_kwargs): """Autorise tout les utilisateurs à créer des tickets""" return True,None class Preferences(models.Model): """ Class cannonique définissants les préférences des tickets """ publish_address = models.EmailField( help_text = _("Adresse mail pour annoncer les nouveau tickets (laisser vide pour ne rien annoncer)"), max_length = 1000, null = True) class Meta: verbose_name = _("Préférences des tickets") @receiver(post_save, sender=Ticket) def ticket_post_save(**kwargs): """Envoit du mail de publication du ticket""" if kwargs['created']: if Preferences.objects.first().publish_address: ticket = kwargs['instance'] ticket.publish_mail()