mirror of
https://gitlab2.federez.net/re2o/re2o
synced 2024-11-27 07:02:26 +00:00
Fix and harmonize some issues in ticket app
This commit is contained in:
Gabriel Detraz
parent
721c0a1a19
commit
d68a0bd627
16 changed files with 216 additions and 237 deletions
|
|
@ -25,6 +25,7 @@ Ticket form
|
|||
|
||||
|
||||
from django import forms
|
||||
from django.template.loader import render_to_string
|
||||
from django.forms import ModelForm, Form
|
||||
from re2o.field_permissions import FieldPermissionFormMixin
|
||||
from re2o.mixins import FormRevMixin
|
||||
|
|
@ -33,19 +34,31 @@ from django.utils.translation import ugettext_lazy as _
|
|||
from .models import Ticket
|
||||
|
||||
|
||||
class NewTicketForm(ModelForm):
|
||||
class NewTicketForm(FormRevMixin, ModelForm):
|
||||
""" Creation of a ticket"""
|
||||
|
||||
email = forms.EmailField(required=False)
|
||||
|
||||
class Meta:
|
||||
model = Ticket
|
||||
fields = ["title", "description", "email"]
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
request = kwargs.pop("request")
|
||||
super(NewTicketForm, self).__init__(*args, **kwargs)
|
||||
if request.user.is_authenticated:
|
||||
self.fields.pop('email')
|
||||
self.instance.user = request.user
|
||||
self.fields['description'].help_text = render_to_string('tickets/help_text.html')
|
||||
self.instance.request = request
|
||||
|
||||
class ChangeStatusTicketForm(ModelForm):
|
||||
""" Change ticket status"""
|
||||
|
||||
class EditTicketForm(FormRevMixin, ModelForm):
|
||||
""" Creation of a ticket"""
|
||||
|
||||
class Meta:
|
||||
model = Ticket
|
||||
fields = []
|
||||
fields = "__all__"
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
super(EditTicketForm, self).__init__(*args, **kwargs)
|
||||
self.fields['email'].required = False
|
||||
|
||||
|
|
|
|||
|
|
@ -21,7 +21,7 @@ msgid ""
|
|||
msgstr ""
|
||||
"Project-Id-Version: 2.5\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2020-04-22 19:00+0200\n"
|
||||
"POT-Creation-Date: 2020-04-22 22:06+0200\n"
|
||||
"PO-Revision-Date: 2019-11-16 00:35+0100\n"
|
||||
"Last-Translator: Laouen Fernet <laouen.fernet@supelec.fr>\n"
|
||||
"Language-Team: \n"
|
||||
|
|
@ -34,32 +34,28 @@ msgstr ""
|
|||
msgid "Title of the ticket."
|
||||
msgstr "Titre du ticket."
|
||||
|
||||
#: tickets/models.py:58
|
||||
msgid "Description of the ticket."
|
||||
msgstr "Description du ticket."
|
||||
|
||||
#: tickets/models.py:64
|
||||
#: tickets/models.py:63
|
||||
msgid "An email address to get back to you."
|
||||
msgstr "Une adresse mail pour vous recontacter."
|
||||
|
||||
#: tickets/models.py:70
|
||||
#: tickets/models.py:69
|
||||
msgid "Can view a ticket object"
|
||||
msgstr "Peut voir un objet ticket"
|
||||
|
||||
#: tickets/models.py:71
|
||||
#: tickets/models.py:70
|
||||
msgid "ticket"
|
||||
msgstr "ticket"
|
||||
|
||||
#: tickets/models.py:72
|
||||
#: tickets/models.py:71
|
||||
msgid "tickets"
|
||||
msgstr "tickets"
|
||||
|
||||
#: tickets/models.py:76
|
||||
#: tickets/models.py:75
|
||||
#, python-format
|
||||
msgid "Ticket from %(name)s. Date: %(date)s."
|
||||
msgstr "Ticket de %(name)s. Date : %(date)s."
|
||||
|
||||
#: tickets/models.py:78
|
||||
#: tickets/models.py:77
|
||||
#, python-format
|
||||
msgid "Anonymous ticket. Date: %s."
|
||||
msgstr "Ticket anonyme. Date : %s."
|
||||
|
|
@ -76,34 +72,22 @@ msgstr "Vous n'avez pas le droit de voir la liste des tickets."
|
|||
msgid "Publish address"
|
||||
msgstr "Adresse mail de publication"
|
||||
|
||||
#: tickets/preferences/forms.py:45
|
||||
msgid "Mail language"
|
||||
msgstr "Langue du mail"
|
||||
|
||||
#: tickets/preferences/models.py:38
|
||||
#: tickets/preferences/models.py:39
|
||||
msgid ""
|
||||
"Email address to publish the new tickets (leave empty for no publication)."
|
||||
msgstr ""
|
||||
"Adresse mail où publier les nouveaux tickets (laissez vide pour ne pas "
|
||||
"publier)."
|
||||
|
||||
#: tickets/preferences/models.py:45
|
||||
msgid "French"
|
||||
msgstr "Français"
|
||||
|
||||
#: tickets/preferences/models.py:45
|
||||
msgid "English"
|
||||
msgstr "Anglais"
|
||||
|
||||
#: tickets/preferences/models.py:49
|
||||
#: tickets/preferences/models.py:46
|
||||
msgid "tickets options"
|
||||
msgstr "Options des tickets"
|
||||
|
||||
#: tickets/preferences/models.py:50
|
||||
#: tickets/preferences/models.py:47
|
||||
msgid "Can view tickets options"
|
||||
msgstr "Peut voir les options des tickets"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:30
|
||||
#: tickets/templates/tickets/aff_ticket.html:31
|
||||
#: tickets/templates/tickets/contact.html:4
|
||||
#: tickets/templates/tickets/index.html:29
|
||||
#: tickets/templates/tickets/preferences.html:6
|
||||
|
|
@ -111,59 +95,62 @@ msgstr "Peut voir les options des tickets"
|
|||
msgid "Tickets"
|
||||
msgstr "Tickets"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:34
|
||||
#: tickets/templates/tickets/aff_ticket.html:35
|
||||
#, python-format
|
||||
msgid "Ticket #%(id)s"
|
||||
msgstr "Ticket #%(id)s"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:36
|
||||
#: tickets/templates/tickets/aff_ticket.html:37
|
||||
#: tickets/templates/tickets/aff_tickets.html:58
|
||||
msgid "Solved"
|
||||
msgstr "Résolu"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:38
|
||||
#: tickets/templates/tickets/aff_ticket.html:39
|
||||
msgid "Not solved"
|
||||
msgstr "Non résolu"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:44
|
||||
#: tickets/templates/tickets/aff_ticket.html:45
|
||||
msgid "Opened by"
|
||||
msgstr "Ouvert par"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:50
|
||||
#: tickets/templates/tickets/aff_ticket.html:51
|
||||
msgid "Anonymous user"
|
||||
msgstr "Utilisateur anonyme"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:54
|
||||
#: tickets/templates/tickets/aff_ticket.html:55
|
||||
msgid "Response address: "
|
||||
msgstr "Adresse de réponse : "
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:54
|
||||
#: tickets/templates/tickets/aff_ticket.html:55
|
||||
msgid "Response to your ticket"
|
||||
msgstr "Réponse à votre ticket"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:59
|
||||
#: tickets/templates/tickets/aff_ticket.html:60
|
||||
msgid "Title:"
|
||||
msgstr "Titre :"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:60
|
||||
#: tickets/templates/tickets/aff_ticket.html:61
|
||||
msgid "Description:"
|
||||
msgstr "Description :"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:68
|
||||
#: tickets/templates/tickets/aff_ticket.html:65
|
||||
msgid "Edit this ticket"
|
||||
msgstr "Modifier le ticket."
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:67
|
||||
msgid "Mark as solved"
|
||||
msgstr "Marquer comme résolu"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:71
|
||||
msgid "Mark as not solved"
|
||||
#: tickets/templates/tickets/aff_ticket.html:69
|
||||
msgid "Mark as unsolved"
|
||||
msgstr "Marquer comme non résolu"
|
||||
|
||||
#: tickets/templates/tickets/aff_ticket.html:81
|
||||
#: tickets/templates/tickets/aff_ticket.html:78
|
||||
msgid "All tickets"
|
||||
msgstr "Tous les tickets"
|
||||
|
||||
#: tickets/templates/tickets/aff_tickets.html:35
|
||||
#: tickets/templates/tickets/form_preferences.html:30
|
||||
#: tickets/templates/tickets/form_ticket.html:31
|
||||
#: tickets/templates/tickets/edit.html:31
|
||||
msgid "Ticket"
|
||||
msgid_plural "Tickets"
|
||||
msgstr[0] "Ticket"
|
||||
|
|
@ -213,28 +200,11 @@ msgstr ""
|
|||
msgid "Open a ticket"
|
||||
msgstr "Ouvrir un ticket"
|
||||
|
||||
#: tickets/templates/tickets/form_preferences.html:33
|
||||
msgid "Editing of tickets preferences"
|
||||
msgstr "Modification des préférences de tickets"
|
||||
|
||||
#: tickets/templates/tickets/form_preferences.html:46
|
||||
#: tickets/templates/tickets/preferences.html:14
|
||||
msgid "Edit"
|
||||
msgstr "Modifier"
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:34
|
||||
#: tickets/templates/tickets/edit.html:34
|
||||
msgid "Ticket opening"
|
||||
msgstr "Ouverture de ticket"
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:39 tickets/views.py:85
|
||||
msgid ""
|
||||
"You are not authenticated. Please log in or provide an email address so we "
|
||||
"can get back to you."
|
||||
msgstr ""
|
||||
"Vous n'êtes pas authentifié. Veuillez vous connecter ou fournir une adresse "
|
||||
"mail pour que nous puissions vous recontacter."
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:44
|
||||
#: tickets/templates/tickets/help_text.html:3
|
||||
msgid ""
|
||||
"Description of your problem. Please give as much information as possible to "
|
||||
"help us searching for a solution. Here is some information we might need:"
|
||||
|
|
@ -243,11 +213,11 @@ msgstr ""
|
|||
"possible pour nous aider à chercher une solution. Voici quelques "
|
||||
"informations dont nous pourrions avoir besoin :"
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:47
|
||||
#: tickets/templates/tickets/help_text.html:6
|
||||
msgid "The type of your problem (membership, connection, payment etc.)."
|
||||
msgstr "Le type de votre problème (adhésion, connexion, paiement etc.)."
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:50
|
||||
#: tickets/templates/tickets/help_text.html:9
|
||||
msgid ""
|
||||
"The conditions in which you encounter the problem (Wi-Fi/wired connection, "
|
||||
"on every machines or only one, on a new machine etc.)."
|
||||
|
|
@ -256,7 +226,7 @@ msgstr ""
|
|||
"filaire, sur toutes les machines ou une seule, sur une nouvelle machine "
|
||||
"etc.)."
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:53
|
||||
#: tickets/templates/tickets/help_text.html:12
|
||||
msgid ""
|
||||
"The locations where you encounter the problem (in your room, in a common "
|
||||
"space, in a specific building etc.)."
|
||||
|
|
@ -264,10 +234,6 @@ msgstr ""
|
|||
"Les lieux où vous rencontrez le problème (dans votre chambre, dans un espace "
|
||||
"commun, dans un bâtiment en particulier etc.)."
|
||||
|
||||
#: tickets/templates/tickets/form_ticket.html:56
|
||||
msgid "Open the ticket"
|
||||
msgstr "Ouvrir le ticket"
|
||||
|
||||
#: tickets/templates/tickets/index.html:32
|
||||
msgid "List of tickets"
|
||||
msgstr "Liste des tickets"
|
||||
|
|
@ -276,6 +242,10 @@ msgstr "Liste des tickets"
|
|||
msgid "Manage the tickets"
|
||||
msgstr "Gérer les tickets"
|
||||
|
||||
#: tickets/templates/tickets/preferences.html:14
|
||||
msgid "Edit"
|
||||
msgstr "Modifier"
|
||||
|
||||
#: tickets/templates/tickets/preferences.html:21
|
||||
msgid "Publication email address"
|
||||
msgstr "Adresse mail de publication"
|
||||
|
|
@ -284,25 +254,56 @@ msgstr "Adresse mail de publication"
|
|||
msgid "No email address, the tickets will not be published."
|
||||
msgstr "Pas d'adresse mail, les tickets ne seront pas publiés."
|
||||
|
||||
#: tickets/templates/tickets/preferences.html:29
|
||||
msgid "Email language"
|
||||
msgstr "Langue du mail"
|
||||
|
||||
#: tickets/templates/tickets/profil.html:19
|
||||
msgid "No tickets"
|
||||
msgstr "Pas de tickets"
|
||||
|
||||
#: tickets/views.py:66 tickets/views.py:77
|
||||
#: tickets/views.py:56
|
||||
msgid ""
|
||||
"Your ticket has been succesfully opened. We will take care of it as soon as "
|
||||
"possible."
|
||||
msgstr ""
|
||||
"Votre ticket a bien été ouvert. Nous nous en occuperons dès que possible."
|
||||
|
||||
#: tickets/views.py:122 tickets/views.py:147
|
||||
#: tickets/views.py:102
|
||||
msgid "Ticket has been updated successfully"
|
||||
msgstr "Le ticket a été mis à jour"
|
||||
|
||||
#: tickets/views.py:123 tickets/views.py:148
|
||||
msgid "Never"
|
||||
msgstr "Jamais"
|
||||
|
||||
#~ msgid "Description of the ticket."
|
||||
#~ msgstr "Description du ticket."
|
||||
|
||||
#~ msgid "Mail language"
|
||||
#~ msgstr "Langue du mail"
|
||||
|
||||
#~ msgid "French"
|
||||
#~ msgstr "Français"
|
||||
|
||||
#~ msgid "English"
|
||||
#~ msgstr "Anglais"
|
||||
|
||||
#~ msgid "Mark as not solved"
|
||||
#~ msgstr "Marquer comme non résolu"
|
||||
|
||||
#~ msgid "Editing of tickets preferences"
|
||||
#~ msgstr "Modification des préférences de tickets"
|
||||
|
||||
#~ msgid ""
|
||||
#~ "You are not authenticated. Please log in or provide an email address so "
|
||||
#~ "we can get back to you."
|
||||
#~ msgstr ""
|
||||
#~ "Vous n'êtes pas authentifié. Veuillez vous connecter ou fournir une "
|
||||
#~ "adresse mail pour que nous puissions vous recontacter."
|
||||
|
||||
#~ msgid "Open the ticket"
|
||||
#~ msgstr "Ouvrir le ticket"
|
||||
|
||||
#~ msgid "Email language"
|
||||
#~ msgstr "Langue du mail"
|
||||
|
||||
#~ msgid "The tickets preferences were edited."
|
||||
#~ msgstr "Les préférences de tickets ont été modifiées."
|
||||
|
||||
|
|
|
|||
24
tickets/migrations/0004_auto_20200422_2127.py
Normal file
24
tickets/migrations/0004_auto_20200422_2127.py
Normal file
|
|
@ -0,0 +1,24 @@
|
|||
# -*- coding: utf-8 -*-
|
||||
# Generated by Django 1.11.28 on 2020-04-22 19:27
|
||||
from __future__ import unicode_literals
|
||||
|
||||
from django.db import migrations, models
|
||||
|
||||
|
||||
class Migration(migrations.Migration):
|
||||
|
||||
dependencies = [
|
||||
('tickets', '0003_auto_20200422_1839'),
|
||||
]
|
||||
|
||||
operations = [
|
||||
migrations.RemoveField(
|
||||
model_name='ticketoption',
|
||||
name='mail_language',
|
||||
),
|
||||
migrations.AlterField(
|
||||
model_name='ticket',
|
||||
name='description',
|
||||
field=models.TextField(max_length=3000),
|
||||
),
|
||||
]
|
||||
|
|
@ -31,7 +31,7 @@ from django.db.models.signals import post_save
|
|||
from django.dispatch import receiver
|
||||
|
||||
from re2o.mixins import AclMixin
|
||||
from re2o.mail_utils import send_mail
|
||||
from django.core.mail import EmailMessage
|
||||
|
||||
from preferences.models import GeneralOption
|
||||
|
||||
|
|
@ -55,7 +55,6 @@ class Ticket(AclMixin, models.Model):
|
|||
)
|
||||
description = models.TextField(
|
||||
max_length=3000,
|
||||
help_text=_("Description of the ticket."),
|
||||
blank=False,
|
||||
null=False,
|
||||
)
|
||||
|
|
@ -77,27 +76,28 @@ class Ticket(AclMixin, models.Model):
|
|||
else:
|
||||
return _("Anonymous ticket. Date: %s.") % (self.date)
|
||||
|
||||
def publish_mail(self, request=None):
|
||||
def publish_mail(self):
|
||||
site_url = GeneralOption.get_cached_value("main_site_url")
|
||||
to_addr = TicketOption.get_cached_value("publish_address")
|
||||
context = {"ticket": self, "site_url": site_url}
|
||||
|
||||
lang = TicketOption.get_cached_value("mail_language")
|
||||
if lang == 0:
|
||||
language = getattr(self.request, "LANGUAGE_CODE", "en")
|
||||
if language == "fr":
|
||||
obj = "Nouveau ticket ouvert"
|
||||
template = loader.get_template("tickets/publication_mail_fr")
|
||||
else:
|
||||
obj = "New ticket opened"
|
||||
template = loader.get_template("tickets/publication_mail_en")
|
||||
|
||||
send_mail(
|
||||
request,
|
||||
mail_to_send = EmailMessage(
|
||||
obj,
|
||||
template.render(context),
|
||||
GeneralOption.get_cached_value("email_from"),
|
||||
[to_addr],
|
||||
fail_silently=False,
|
||||
reply_to=[self.email],
|
||||
)
|
||||
mail_to_send.send(fail_silently=False)
|
||||
|
||||
|
||||
def can_view(self, user_request, *_args, **_kwargs):
|
||||
""" Check that the user has the right to view the ticket
|
||||
|
|
@ -137,4 +137,4 @@ def ticket_post_save(**kwargs):
|
|||
if kwargs["created"]:
|
||||
if TicketOption.get_cached_value("publish_address"):
|
||||
ticket = kwargs["instance"]
|
||||
ticket.publish_mail(ticket.request)
|
||||
ticket.publish_mail()
|
||||
|
|
|
|||
|
|
@ -42,4 +42,3 @@ class EditTicketOptionForm(FormRevMixin, ModelForm):
|
|||
prefix = kwargs.pop("prefix", self.Meta.model.__name__)
|
||||
super(EditTicketOptionForm, self).__init__(*args, prefix=prefix, **kwargs)
|
||||
self.fields["publish_address"].label = _("Publish address")
|
||||
self.fields["mail_language"].label = _("Mail language")
|
||||
|
|
|
|||
|
|
@ -41,10 +41,6 @@ class TicketOption(AclMixin, PreferencesModel):
|
|||
max_length=1000,
|
||||
null=True,
|
||||
)
|
||||
LANG_FR = 0
|
||||
LANG_EN = 1
|
||||
LANGUES = ((0, _("French")), (1, _("English")))
|
||||
mail_language = models.IntegerField(choices=LANGUES, default=LANG_FR)
|
||||
|
||||
class Meta:
|
||||
verbose_name = _("tickets options")
|
||||
|
|
|
|||
|
|
@ -49,7 +49,6 @@ def aff_preferences(request):
|
|||
pref, created = models.TicketOption.objects.get_or_create()
|
||||
context = {
|
||||
"preferences": pref,
|
||||
"language": str(pref.LANGUES[pref.mail_language][1]),
|
||||
}
|
||||
return render_to_string(
|
||||
"tickets/preferences.html", context=context, request=request, using=None
|
||||
|
|
|
|||
|
|
@ -26,6 +26,7 @@ with this program; if not, write to the Free Software Foundation, Inc.,
|
|||
{% load bootstrap3 %}
|
||||
{% load i18n %}
|
||||
{% load humanize %}
|
||||
{% load acl %}
|
||||
|
||||
{% block title %}{% trans "Tickets" %}{% endblock %}
|
||||
|
||||
|
|
@ -57,21 +58,17 @@ with this program; if not, write to the Free Software Foundation, Inc.,
|
|||
<div class="panel-body">
|
||||
|
||||
<p><b>{% trans "Title:" %}</b> {{ticket.title}}</p>
|
||||
<p><b>{% trans "Description:" %}</b> {{ ticket.description }}</p>
|
||||
<p><b>{% trans "Description:" %}</b> {{ ticket.description | linebreaks }}</p>
|
||||
|
||||
<div class="text-right">
|
||||
<form class="form" method="post">
|
||||
{% csrf_token %}
|
||||
{% bootstrap_form changestatusform %}
|
||||
|
||||
{% can_edit ticket %}
|
||||
<a type="button" href="{% url 'tickets:edit-ticket' ticket.id %}" class="btn btn-info"><p>{% trans "Edit this ticket" %}</p></a>
|
||||
{% if not ticket.solved %}
|
||||
{% trans "Mark as solved" as tr_mark_solved %}
|
||||
{% bootstrap_button tr_mark_solved button_type="submit" button_class='btn-info' %}
|
||||
<a type="button" href="{% url 'tickets:change-ticket-status' ticket.id %}" class="btn btn-success"><p>{% trans "Mark as solved" %}</p></a>
|
||||
{% else %}
|
||||
{% trans "Mark as not solved" as tr_mark_not_solved %}
|
||||
{% bootstrap_button tr_mark_not_solved button_type="submit" button_class='btn-warning' %}
|
||||
<a type="button" href="{% url 'tickets:change-ticket-status' ticket.id %}" class="btn btn-warning"><p>{% trans "Mark as unsolved" %}</p></a>
|
||||
{% endif %}
|
||||
</form>
|
||||
{% acl_end %}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -1,4 +1,4 @@
|
|||
{% extends 'machines/sidebar.html' %}
|
||||
{% extends 'users/sidebar.html' %}
|
||||
{% comment %}
|
||||
Re2o est un logiciel d'administration développé initiallement au rezometz. Il
|
||||
se veut agnostique au réseau considéré, de manière à être installable en
|
||||
|
|
@ -25,25 +25,21 @@ with this program; if not, write to the Free Software Foundation, Inc.,
|
|||
{% endcomment %}
|
||||
|
||||
{% load bootstrap3 %}
|
||||
{% load massive_bootstrap_form %}
|
||||
{% load i18n %}
|
||||
|
||||
{% block title %}{% trans "Ticket" %}{% endblock %}
|
||||
|
||||
{% block content %}
|
||||
<h2> {% trans "Editing of tickets preferences" %}</h2>
|
||||
<h2>{% trans "Ticket opening" %}</h2>
|
||||
|
||||
{% for message in messages %}
|
||||
<div class="{{ message| bootstrap_message_classes }} alert-dismissable">
|
||||
<button type="button" class="close" data_dismiss="alert" aria-hidden="true">}</button>
|
||||
{{ message | safe }}
|
||||
</div>
|
||||
{% endfor %}
|
||||
{% bootstrap_form_errors ticketform %}
|
||||
|
||||
<form class="form" method="post">
|
||||
{% csrf_token %}
|
||||
{% bootstrap_field preferencesform.publish_address %}
|
||||
{% bootstrap_field preferencesform.mail_language %}
|
||||
{% trans "Edit" as tr_edit %}
|
||||
{% bootstrap_button tr_edit button_type="submit" icon='ok' button_class='btn-success' %}
|
||||
{% bootstrap_form ticketform %}
|
||||
{% bootstrap_button action_name button_type="submit" icon='ok' button_class='btn-success' %}
|
||||
</form>
|
||||
|
||||
|
||||
{% endblock %}
|
||||
|
|
@ -1,59 +0,0 @@
|
|||
{% extends 'users/sidebar.html' %}
|
||||
{% comment %}
|
||||
Re2o est un logiciel d'administration développé initiallement au rezometz. Il
|
||||
se veut agnostique au réseau considéré, de manière à être installable en
|
||||
quelques clics.
|
||||
|
||||
Copyright © 2017 Gabriel Détraz
|
||||
Copyright © 2017 Lara Kermarec
|
||||
Copyright © 2017 Augustin Lemesle
|
||||
Copyright © 2017 Maël Kervella
|
||||
|
||||
This program is free software; you can redistribute it and/or modify
|
||||
it under the terms of the GNU General Public License as published by
|
||||
the Free Software Foundation; either version 2 of the License, or
|
||||
(at your option) any later version.
|
||||
|
||||
This program is distributed in the hope that it will be useful,
|
||||
but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
GNU General Public License for more details.
|
||||
|
||||
You should have received a copy of the GNU General Public License along
|
||||
with this program; if not, write to the Free Software Foundation, Inc.,
|
||||
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
|
||||
{% endcomment %}
|
||||
|
||||
{% load bootstrap3 %}
|
||||
{% load massive_bootstrap_form %}
|
||||
{% load i18n %}
|
||||
|
||||
{% block title %}{% trans "Ticket" %}{% endblock %}
|
||||
|
||||
{% block content %}
|
||||
<h2>{% trans "Ticket opening" %}</h2>
|
||||
|
||||
<form class="form" method="post">
|
||||
{% csrf_token %}
|
||||
{% if not user.is_authenticated %}
|
||||
<p>{% trans "You are not authenticated. Please log in or provide an email address so we can get back to you." %}</p>
|
||||
{% bootstrap_field ticketform.email %}
|
||||
{% endif %}
|
||||
{% bootstrap_field ticketform.title %}
|
||||
<br>
|
||||
<p>{% trans "Description of your problem. Please give as much information as possible to help us searching for a solution. Here is some information we might need:" %}</p>
|
||||
<ul class="list">
|
||||
<li>
|
||||
<p> {% trans "The type of your problem (membership, connection, payment etc.)." %}</p>
|
||||
</li>
|
||||
<li>
|
||||
<p> {% trans "The conditions in which you encounter the problem (Wi-Fi/wired connection, on every machines or only one, on a new machine etc.)." %}</p>
|
||||
</li>
|
||||
<li>
|
||||
<p> {% trans "The locations where you encounter the problem (in your room, in a common space, in a specific building etc.)." %}</p>
|
||||
</ul>
|
||||
{% bootstrap_field ticketform.description %}
|
||||
{% trans "Open the ticket" as tr_open %}
|
||||
{% bootstrap_button tr_open button_type="submit" icon='ok' button_class='btn-success' %}
|
||||
</form>
|
||||
{% endblock %}
|
||||
14
tickets/templates/tickets/help_text.html
Normal file
14
tickets/templates/tickets/help_text.html
Normal file
|
|
@ -0,0 +1,14 @@
|
|||
{% load i18n %}
|
||||
<br>
|
||||
<p>{% trans "Description of your problem. Please give as much information as possible to help us searching for a solution. Here is some information we might need:" %}</p>
|
||||
<ul class="list">
|
||||
<li>
|
||||
<p> {% trans "The type of your problem (membership, connection, payment etc.)." %}</p>
|
||||
</li>
|
||||
<li>
|
||||
<p> {% trans "The conditions in which you encounter the problem (Wi-Fi/wired connection, on every machines or only one, on a new machine etc.)." %}</p>
|
||||
</li>
|
||||
<li>
|
||||
<p> {% trans "The locations where you encounter the problem (in your room, in a common space, in a specific building etc.)." %}</p>
|
||||
</ul>
|
||||
|
||||
|
|
@ -25,10 +25,6 @@
|
|||
<td><p>{% trans "No email address, the tickets will not be published." %}</p></td>
|
||||
{% endif %}
|
||||
</tr>
|
||||
<tr>
|
||||
<th><p>{% trans "Email language" %}</p></th>
|
||||
<td><p>{{ language }}</p></th>
|
||||
</tr>
|
||||
<table class="table">
|
||||
</table>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -7,6 +7,6 @@ An anonymous user (not authenticated) opened a ticket
|
|||
Answer to the address:{{ticket.email}}.
|
||||
{% endif %}
|
||||
|
||||
Title: {{ticket.title}}
|
||||
Title: {{ ticket.title | safe }}
|
||||
|
||||
Description: {{ticket.description}}
|
||||
Description: {{ ticket.description | safe }}
|
||||
|
|
|
|||
|
|
@ -7,6 +7,6 @@ Un utilisateur anonyme (non connecté) a ouvert un ticket.
|
|||
Répondre à l'adresse : {{ticket.email}}.
|
||||
{% endif %}
|
||||
|
||||
Titre : {{ticket.title}}
|
||||
Titre : {{ ticket.title | safe }}
|
||||
|
||||
Description : {{ticket.description}}
|
||||
Description : {{ ticket.description | safe }}
|
||||
|
|
|
|||
|
|
@ -31,6 +31,8 @@ from .preferences.views import edit_options
|
|||
urlpatterns = [
|
||||
url(r"^$", views.aff_tickets, name="aff-tickets"),
|
||||
url(r"^(?P<ticketid>[0-9]+)$", views.aff_ticket, name="aff-ticket"),
|
||||
url(r"^change_ticket_status/(?P<ticketid>[0-9]+)$", views.change_ticket_status, name="change-ticket-status"),
|
||||
url(r"^edit_ticket/(?P<ticketid>[0-9]+)$", views.edit_ticket, name="edit-ticket"),
|
||||
url(
|
||||
r"^edit_options/(?P<section>TicketOption)$",
|
||||
edit_options,
|
||||
|
|
|
|||
|
|
@ -42,70 +42,71 @@ from preferences.models import GeneralOption
|
|||
|
||||
from .models import Ticket
|
||||
|
||||
from .forms import NewTicketForm, ChangeStatusTicketForm
|
||||
from .forms import NewTicketForm, EditTicketForm
|
||||
|
||||
|
||||
def new_ticket(request):
|
||||
""" Ticket creation view"""
|
||||
ticketform = NewTicketForm(request.POST or None)
|
||||
|
||||
if request.method == "POST":
|
||||
ticketform = NewTicketForm(request.POST)
|
||||
|
||||
ticketform = NewTicketForm(request.POST or None, request=request)
|
||||
if ticketform.is_valid():
|
||||
email = ticketform.cleaned_data.get("email")
|
||||
ticket = ticketform.save(commit=False)
|
||||
ticket.request = request
|
||||
|
||||
if request.user.is_authenticated:
|
||||
ticket.user = request.user
|
||||
ticket.save()
|
||||
ticketform.save()
|
||||
messages.success(
|
||||
request,
|
||||
_(
|
||||
"Your ticket has been succesfully opened. We will take care of it as soon as possible."
|
||||
),
|
||||
)
|
||||
if not request.user.is_authenticated:
|
||||
return redirect(reverse("index"))
|
||||
else:
|
||||
return redirect(
|
||||
reverse("users:profil", kwargs={"userid": str(request.user.id)})
|
||||
)
|
||||
if not request.user.is_authenticated and email != "":
|
||||
ticket.save()
|
||||
messages.success(
|
||||
request,
|
||||
_(
|
||||
"Your ticket has been succesfully opened. We will take care of it as soon as possible."
|
||||
),
|
||||
)
|
||||
return redirect(reverse("index"))
|
||||
else:
|
||||
messages.error(
|
||||
request,
|
||||
_(
|
||||
"You are not authenticated. Please log in or provide an email address so we can get back to you."
|
||||
),
|
||||
)
|
||||
return form(
|
||||
{"ticketform": ticketform}, "tickets/form_ticket.html", request
|
||||
{"ticketform": ticketform, 'action_name': ("Create a ticket")}, "tickets/edit.html", request
|
||||
)
|
||||
|
||||
else:
|
||||
ticketform = NewTicketForm
|
||||
return form({"ticketform": ticketform}, "tickets/form_ticket.html", request)
|
||||
|
||||
|
||||
@login_required
|
||||
@can_view(Ticket)
|
||||
def aff_ticket(request, ticket, ticketid):
|
||||
"""View to display only one ticket"""
|
||||
changestatusform = ChangeStatusTicketForm(request.POST)
|
||||
if request.method == "POST":
|
||||
ticket.solved = not ticket.solved
|
||||
ticket.save()
|
||||
return render(
|
||||
request,
|
||||
"tickets/aff_ticket.html",
|
||||
{"ticket": ticket, "changestatusform": changestatusform},
|
||||
{"ticket": ticket},
|
||||
)
|
||||
|
||||
|
||||
@login_required
|
||||
@can_edit(Ticket)
|
||||
def change_ticket_status(request, ticket, ticketid):
|
||||
"""View to edit ticket state"""
|
||||
ticket.solved = not ticket.solved
|
||||
ticket.save()
|
||||
return redirect(
|
||||
reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})
|
||||
)
|
||||
|
||||
|
||||
@login_required
|
||||
@can_edit(Ticket)
|
||||
def edit_ticket(request, ticket, ticketid):
|
||||
""" Ticket creation view"""
|
||||
ticketform = EditTicketForm(request.POST or None, instance=ticket)
|
||||
if ticketform.is_valid():
|
||||
ticketform.save()
|
||||
messages.success(
|
||||
request,
|
||||
_(
|
||||
"Ticket has been updated successfully"
|
||||
),
|
||||
)
|
||||
return redirect(
|
||||
reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})
|
||||
)
|
||||
return form(
|
||||
{"ticketform": ticketform, 'action_name': ("Edit this ticket")}, "tickets/edit.html", request
|
||||
)
|
||||
|
||||
|
||||
|
|
|
|||
Loading…
Reference in a new issue